Amish Crafted Furniture FAQs/Policies

Please read our policies carefully. Any questions may be directed to us using the contact page, or call us at 567 309-0625

General Policies

  • Products available for purchase by Amish Crafted Furniture on AmishCraftedFurniture.net are handcrafted and finished specifically for each customer’s order. As a result, some items require a 6-12 week production time, plus delivery, while other items may be in stock, and or require less production time. If you require expedited production, please contact us. Additional fees may be required for this service.

  • With use of this website you agree and accept all of the policies listed within.

  • Graphics, photos and texts are protected and their use requires our permission.

  • Controlling Law: The validity, construction and enforcement of the purchase agreement between Amish Crafted Furniture and Buyer shall be governed by and interpreted under the laws of the State of Ohio. In the event of any dispute arising out of this agreement, you consent to the personal jurisdiction of the federal and/or state courts located in the County of Richland, State of Ohio, United States of America and you consent to service of process by United States mail at the billing address and you waive any objection to venue.

  • All materials shown on this website are used by permission of their respective owners. Any items on this site including but not limited to titles, graphics and page design may not be copied or distributed in any form without previous written consent.

  • Amish Crafted Furniture does not offer any guarantees implied or otherwise, than those offered by the manufacturers of any product. You agree the maximum liability to Amish Crafted Furniture from any product sold on amishcraftedfurniture.net, shall be the price of the item ordered. In no event shall Amish Crafted Furniture, its employees or owner be liable for special, indirect, consequential or punitive damages related to products sold.

  • Amish Crafted Furniture reserves the right to change prices at any time without prior notice.

  • Amish Crafted Furniture reserves the right to change policies at any time without prior notice.

  • Catalog errors are not to be construed as “false advertising” or as an irrevocable Contract for Sale of an item. Typographical and programming mistakes can occur- if you feel you have encountered an error in our commerce program we will gladly make the corrections.

  • Because of the nature of hand work, gravity, and color production, variations in color, size, shape, finish, and design may be evident.

  • Amish Crafted Furniture makes every effort to provide accurate product descriptions and pictures. However, because of the unique methods used to create our hand-crafted furniture, your product may vary somewhat from the website photo or description.

  • Custom orders: All custom orders derived from customer photos, and or drawings will be made to the best of the ability of our Amish vendors. Amish Crafted Furniture nor its vendors will be liable for products that do not have an exact match to what our customer requested on custom orders. Amish Crafted Furniture and our vendors will make every effort to create from customers photos and or drawings the product as close to possible for the custom order. No refunds or exchanges will be given if our customers photos and or drawings are not an exact match with the end custom product. When placing a custom order the customer assumes all responsibility for the custom order being as close to possible with the photos and or drawings of said custom order. Please contact us with any questions. Placing the custom order agrees to all policies of Amish Crafted Furniture just the same as ordering items directly from amishcraftedfurniture.net.

  • Unless otherwise stated all bedding, and accessories pictured with items, not listed as sold with said item will be sold separate. Please contact Amish Crafted Furniture for any questions in regards to any accessories or items shown in any images if you are not sure if the item not listed in the product description will be sold with the said item. Amish Crafted Furniture will not be liable for items shown in any images that are not part of the actual product, or products description listed on our website.

Return Policies

  • Amish Crafted Furniture will not accept returns unless merchandise is damaged, or the item originally ordered is in correct, in either case the damaged or wrong item will be removed and replaced with the correct item. Please see our “Items Damaged By Shipper” paragraph.

Damaged Items

  • Returns items are only accepted if the item shipped is different from the original order or if the items are damaged, in either case the product will be replaced with an item of the same as the product originally ordered.

  • For items damaged by shipper, customer is responsible for contacting Amish Crafted Furniture in advance regarding returns on damaged in stock items only.

  • All returns on damaged items damaged by shipper MUST be pre-authorized by E mail. All unauthorized returns will be refused upon arrival. Returns that are not authorized may be refused or incur a restocking fee of 50%. Please contact us @  rick@amishcraftedfurnture.net.

  • Requests must originate from the purchaser, not the recipient.

  • All freight and shipping charges / costs are non-refundable for all unauthorized returns whether the product is damaged or not.

  • Shipping costs are the sole responsibility of the buyer on all items damaged if the return is not authorized.  Refused shipments will be subject to all shipping and handling charges.

Items Damaged by Shipper

  • All items are insured by our shipping companies. Customer is responsible for filing a claim with shipper for items damaged during shipping. In certain cases Amish Crafted Furniture will help the customer in filing the proper claims with our shipping companies. Damaged items will be replaced with the originally ordered item. No extra shipping fees will be added to the original cost of the product/products if any part of the order is damaged and replaced.

  • Any shipments returned to us by “RETURNED TO SHIPPER” or “REFUSED” will not be refunded.

  • Any shipments that are declared “INCORRECT ADDRESS” or “DELIVERY ADDRESS/INFORMATION MISSING” will incur any extra fees necessary to deliver the item.  If the item is returned to us, it will incur a 50% processing and restocking fee, and no refunds will be given on said item or items.

  • All authorized returned damaged items will be replaced with the originally ordered item.

General Shipping Policies

  • Items are shipped from our furniture manufacturers – no invoice will be included in the package. Questions or requests for duplicate invoices should be directed to rick@amishcraftedfurniture.net or 1-567-309-0625.

  • All items are professionally packed for shipment, and exceed industry standards for transport. As a company Amish Crafted Furniture is not responsible for damage incurred during the shipment process.

  • Amish Crafted Furniture includes shipping in the price of all of our products.  Alaskan and Hawaiian customers should read our policy under International Orders. (some restrictions may apply for custom orders, and shipping may not be included in pricing for such items) Please contact us for any questions.

  • Goods will be shipped via carriers of our choice.

  • Amish Crafted Furniture is not responsible for any unforeseen delays in shipping.

  • Customers are not permitted to pick up their products from our vendor/wholesaler locations, as Amish Crafted Furniture strives to protect our vendors/wholesalers from retail customers at their request.

Shipping Included

  • At Amish Crafted Furniture, we believe in quality from start to finish. Our team of delivery professionals are here to help ensure the safe delivery of your order. Most orders are shipped from Amish Crafted Furniture with “Shipping Included”  Our delivery professionals will contact you our customer to schedule a 2-4 hour window for delivery. (some restrictions may apply please contact us for details and any questions.

  •  You will be asked to sign for your products when shipped by our own shippers.

  • Shipping/Delivery Terms: F.O.B. Shipping Point. Title and risk of loss pass to the customer upon delivery to and receipt by carrier. If a product is damaged during shipping, you will mark it as damaged. The item will be re-packed and removed immediately. Our shipper will forward the product/products to us, and a replacement will be produced and delivered at no extra charge to you.

  • Shipping is not Included to Hawaii, Alaska, or Canada, (Please see our International Shipping policies, extra fees will apply). 

  • Some restrictions may apply on “Shipping Included”. Amish Crafted Furniture reserves the right to deliver curbside, traditional shipping, or use common carrier if applicable. When Shipping Included applies whether the product, or products are Curb Side, traditional, or common carrier  the cost of products are not effected. In certain instances If shipping is not included, or stated otherwise in our policies, Amish Crafted Furniture will notify the customer and shipping will be arranged by the customer, we will be happy to assist you in the process of finding shipping. Amish Crafted Furniture will notify customer of any change in delivery status, after the order has been placed, if traditional services are not used.  No refunds or discounts will be given for any changes or modification in delivery. Certain fees may be accessed if customer does not provide correct shipping address, or changes location without prior notice to Amish crafted Furniture.

  • Certain custom orders will not include shipping. Amish Crafted Furniture will arrange for shipping to be billed separate for these orders. The detailed costs of shipping will be explained in all custom orders, and or arranged at a later date once the order has been placed. Although our website displays shipping included, unless otherwise noted on the order this will not apply.

Traditional Delivery

  • Certain In stock Items, and smaller items will be shipped using common carrier such as UPS, and Fed Ex, and unless requested will be left at the delivery address without a signature. It is your responsibility to provide a safe, physical address or to ensure that someone is available to sign for and or retrieve the package.

  •  In stock items and certain small items are sent insured with the shipper. If there is any damage at the time you receive the item you must notify us immediately. We will provide claim assistance on your behalf if the item was shipped by UPS and or Fed Ex.

  • Certain items on sale will be shipped via Amish Crafted Furnitures common carrier, and these items will be shipped with traditional methods.

  • Please contact us for questions in regards to our different shipping methods.

International Orders, and all orders to Alaska, and Hawaii 

  • Amish Crafted Furniture can only ship to the the United States and Canada at this time.

  • Alaskan, Hawaiian, and Canadian customers will be contacted directly for payment of the shipping costs after your order has been placed. If you would like a shipping estimate prior to placing your order, we are happy to assist you. Please contact us with the details of the item/items you wish to order and the shipping address and one of our associates will provide you with a shipping estimate.

  • Duties, brokerage fees, and taxes for shipments delivered outside the contiguous US are the responsibility of the customer.

  • Orders must be paid in US Funds by international money order or credit card.

Payment Policies

    • Amish Crafted Furniture has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Amish Crafted Furniture will refund your money, and certain fees may be applied.

  • PayPal Payments: For the security of our customers, Amish Crafted Furniture offers payments through the PayPal payment gateway. Customers may choose to process their order without a PayPal account using their credit card through our PayPal payment pages, or purchase through their Paypal account. Amish Crafted Furniture does not have access to any of our customers financial information, and because of this we can not store any of our customers financial information on our website, making your complete buying experience secure. Every purchase on our website is secure, through GL Trust Rapid SSL at checkout, and through the payment process, our customers financial information and payment methods maintain secure through our Paypal Gateway system. Please contact Amish Crafted Furniture for any questions about your shopping, and purchasing experience. We would be more than happy to assist you our customer in placing your order.

  • Check payments: Our customers may choose to pay for their purchase through check, please make your check payable to Amish Crafted Furniture and mail to 805 Starlight Terrace Mansfield, Ohio 44904. Your order will not be processed until your check has cleared our financial institution. Once your funds have cleared our account we will contact you to ensure you that your order is being processed. A 2% discount will be given for this option, once funds have cleared our account we will issue a rebate check to our customers, unless prior arrangements have been made. Custom orders and special priced items do not qualify for the 2% discount/rebate when customer pays check.

  • Traditional Payment options: Our customers are asked to pay 100% up front for their product, or products, this payment may be made through our PayPal Gateway System, or by check. Amish Crafted Furniture will work with our customers in the event that our customers would like to make payments on all orders that exceed $1,000.00. In all instances at least 50% must be paid down before the start of production, (once at least 50% has been paid down there will be no refunds or cancellations) and the remaining balance must be paid in full before the product or products go to our finishing shop and are released for shipping. Please contact us prior to placing your order for this option, if the order has been placed and paid at 100% there will be no refunds or payment options. Amish Crafted Furniture does not finance products for our customers. Our customers may choose to finance their products using PayPal credit, or by obtaining credit through their own financial institution. Amish Crafted Furniture is not liable for extra fees involved in financing through our customers PayPal credit, or financial institution, no refunds will be given for such fees.

  • Custom orders, pricing and quotes on custom orders and products on amishcraftedfurniture.net e-commerce website: Amish Crafted Furniture reserves the right to increase our pricing without notice at any time. If we have given our customers a quote on a custom order or any items in writing the pricing will be honored for 30 days from the date that the pricing was given in writing. If a customer request pricing on an item that is a public product on our website the pricing will be as stated on our website unless otherwise given in writing. Monthly specials and sales will not be extended past midnight of the last day of said month unless prior arrangements are made in writing between Amish Crafted Furniture and customer. Once the 30 days have lapsed on any pricing given for custom orders or specials other than what has been posted on our e-commerce website Amish crafted Furniture reserves the right to cancel such invoice or quote. If customer request the same pricing for the same said items after the 30 days have lapsed Amish crafted Furniture reserves the right to increase the pricing, and also the right to not hold the pricing for another 30 days.

Security Policies

  • Amish Crafted Furniture does not sell or rent any information to anyone for any reason.

  • Information gathered in the ordering and checkout process is used strictly for our accounting and customer service records.

  • Amish Crafted Furniture provides information to our shipping departments and providers in order to provide you, the customer, with the best possible service and to insure your product is delivered on time.

  • Amish Crafted Furniture limits access of all information to trusted, in-house employees, who use this information to service your order.

  • Amish Crafted Furniture takes notes from any email or phone communication for reference and to better serve our customers.

  • Site Security. This site uses industry-standard SSL encryption to provide secure data transmissions on this site.

  • Any information that you enter on our secure server is transmitted to us in an encrypted manner.

Amish Crafted Furniture